Contact Us

How to Contact Us

If you have any suggestions for improving the level of service we provide, please let us know. Our Civic Centre office hours are 9am to 5pm Monday to Friday (excluding public holidays) at:

City of Mitcham
131 Belair Road
Torrens Park SA 5062

Telephone: +61 8 8372 8888 after hours emergency service available 24/7
Fax: +61 8 8372 8101

Or alternatively you can provide us with feedback at any time via email, the form below or write to us at:

City of Mitcham
PO Box 21
Mitcham Shopping Centre
Torrens Park  SA  5062

Our Commitment

The City of Mitcham is committed to providing quality Customer Service. We therefore invite and value your comments and feedback as an opportunity to continually improve our service.

Our Objectives

  • To turn complaints into improvements.
  • To provide efficient and effective services to all customers.
  • To ensure easy access to Council for all enquiries, requests and information needs.
  • To respond to enquiries and requests for service promptly.
  • To encourage and value customer feedback.
  • To strive to achieve customer satisfaction.
  • To ensure a complainant is aware of his/her rights in relation to the complaint procedure.

Our Promise to You

Council Officers will...

TickGreet you with a smile and a welcome.

TickAcknowledge your need for assistance.

TickTreat you as we would like to be treated - with respect and courtesy.

TickHandle complaints promptly in a courteous manner.

TickKeep you informed of the progress of your request if it cannot be dealt with in the first instance.

TickOnly promise what can be delivered.

Customers have the right to...

TickBe treated with respect and not be judged.

TickHave your complaint heard and understood.

TickBe informed of the complaint handling process.

TickHave your request or complaint adequately answered or resolved.

TickHave action taken as soon as possible to correct the problem.

TickBe kept informed of the progress of your request/complaint.

TickBe assured that your complaint will have no effect on the service you receive from Council.

Council Staff have the right to...

TickBe treated with respect and courtesy.

TickBe supplied with sufficient detail to investigate the complaint.

TickBe given a fair opportunity to respond.


All complaints received by Council, which cannot be dealt with immediately, will be acknowledged within 5 working days. All complaints will be investigated and complainants notified of the results of the investigation in accordance with Council Policy, Charter and Procedures.

If you are not satisfied with the manner in which your complaint has been handled, a written request for an internal review can be lodged with the Chief Executive Officer. If still unsatisfied, the matter can be referred to the Ombudsman.

Freedom of Information

The South Australian Freedom of Information Act 1991 (the FOI Act) gives members of the public a legally enforceable right to access documents, subject to some restrictions. This right applies to documents held by Council.  Accordingly it is important to be aware that the confidentiality of complaints cannot be guaranteed in order to comply with Council policy or its obligations under the Freedom of Information Act 1991 and the State Records Act 1997, complaints may be monitored, accessed or released by authorised staff.

Compliments and Complaints Feedback

* Mandatory Field

Customer Feedback
Work Phone Number
Home Phone Number
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Would you like information sent to you in regard to this issue?*
Your Comments
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Contact Us

Tel 08 8372 8888

Fax 08 8372 8101

Email Us

Opening Hours

Monday to Friday 9am to 5pm

Locate Us

PO Box 21

Mitcham Shopping Centre

Torrens Park SA 5062

131 Belair Road

Torrens Park SA 5062


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